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Frequently Asked Questions

How are international rates determined?

International rates are based on carrier costs, network quality, and destination. We negotiate the best rates possible to offer competitive pricing.

Do rates change over time?

Yes, rates may change based on market conditions and carrier agreements. We always display the current rates before you place a call.

Are there any hidden fees?

No, we believe in transparent pricing. The rate you see is exactly what you'll pay, with no additional connection fees or surcharges.

How is call duration billed?

Calls are billed by the minute, with partial minutes rounded up to the next full minute for billing purposes.

Is there any cost if the call rings but is not answered?

If the call is connected and rings but the recipient does not answer, you will be charged a minimal connection fee of $0.01.

Do credits have any expiry after purchase?

No, credits do not expire. You can use them anytime at your convenience without worrying about losing them.