Terms and Conditions
1. Acceptance of Terms
By using our phone service, you accept and agree to be bound by the terms and conditions outlined here. These terms govern your use of our voice calling features.
2. Service Usage
Our service allows you to make voice calls worldwide. You agree to use the service only for lawful purposes and in accordance with all applicable laws and regulations. We reserve the right to suspend service for any misuse or violation of these terms.
3. Call Credits and Billing
Calls are charged based on our published rates. Credits must be purchased in advance to make calls. We reserve the right to modify our rates with notice. Unused credits are non-refundable unless required by law.
4. Call Quality and Availability
While we strive to provide high-quality voice service, call quality depends on various factors including internet connection. We do not guarantee uninterrupted service and are not liable for service interruptions or call quality issues beyond our control.
5. Privacy and Call Data
We collect and store call metadata as required for billing and service improvement. Call content is not recorded or stored. Your use of our service is governed by our Privacy Policy, which you should review to understand our practices.
6. Emergency Calls — E911 Disclosure
Webbphone does not support 911 or any other emergency calling. It is not a replacement for traditional telephone service.
Webbphone is a web-based (VoIP) calling application and is not a registered E911 service provider. We do not collect or maintain a registered service address for your account, and we have no ability to route your call to a local Public Safety Answering Point (PSAP) or to transmit your location or callback number to emergency responders.
Attempts to dial 911, 933, 112, 999, or similar emergency or emergency-test numbers are blocked and will not connect. This applies regardless of your device, network, or account balance, and applies even if the call appears to be placed.
You must always have an alternative means of contacting emergency services, such as a mobile phone or a traditional landline. By creating an account and using Webbphone, you acknowledge and accept this limitation, and you agree to inform any other person who may use your account or device of it.
To the fullest extent permitted by law, we disclaim all liability for any claim, damage, or loss arising from the unavailability of emergency calling through the service.
7. Refund Policy
We offer a 100% money-back guarantee with no questions asked for customers who are not satisfied with our service.
To request a refund, please contact our support team at support@webbphone.com or monikagarg471@gmail.com. Refund requests will be processed within 5-7 business days.
Please note that refund requests may be denied if a substantial portion of the credit package has been consumed without raising a complaint about service quality or functionality issues.
Users who have violated our terms and conditions, including but not limited to engaging in illegal activities, scams, or mass calling operations, are not eligible for refunds under any circumstances.
We also provide make-up credits for calls that don't work as expected. Our goal is to ensure you receive the service quality you expect, and we stand behind our commitment to customer satisfaction.
Refunds are available for the users that have not spent any credits. The only exception are credits that were spent on a call resulting in an error. Refund requests are accepted within 2 weeks of the purchase.
8. Contact
If you have any questions about these terms or our service, please contact us at support@webbphone.com or monikagarg471@gmail.com.
9. Company Information
- Full Legal Name: SHIVAM AGARWAL
- Business/Brand Name: Webbphone
- Registered Address: 237 Ranjeet Puri Sadar, Meerut, UP, India - 250001
- Contact Information: monikagarg471@gmail.com | 9045692830